A software engineer, hardware engineer, and departmental manager were on their way to a meeting in Switzerland. They were driving down a steep mountain road when suddenly the brakes failed. The car careened out of control, bouncing off guardrails until it miraculously ground to a scraping halt along the mountainside. The occupants of the car were unhurt, but they had a problem. They were stuck halfway down the mountain in a car with no brakes.
â€œI know,â€ said the manager. â€œLetâ€™s have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and through a process of continuous improvement, find a solution to the Critical Problems and weâ€™ll be on our way.â€
â€œNo,â€ said the hardware engineer. â€œIâ€™ve got my Swiss army knife with me. I can strip down the carâ€™s braking system, isolate the fault, fix it, and weâ€™ll be on our way.â€
â€œWait,â€ said the software engineer. â€œBefore we do anything, shouldnâ€™t we push the car back to the top of the mountain and see if it happens again?â€