Customers Are Funny

This came from a Tech Rep from Australia.

Caller: “Hello, is this Tech Support?”

Tech Rep: “Yes, it is. How may I help you?”

Caller: “The cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed?”

Tech Rep: “I’m sorry, but did you say a cup holder?”

Caller: “Yes, it’s attached to the front of my computer.”

Tech Rep: “Please excuse me if I seem a bit stumped, it’s
because I am. Did you receive this as part of a
promotional, at a trade show? How did you get this
cup holder? Does it have any trademark on it?”

Caller: “It came with my computer, I don’t know anything about a
promotional. It just has ’4X’ on it.”